Poppy’s Flower Design – Terms & Conditions
Last updated: 1st December 2025
1. Products
1.1 All products displayed on this website are subject to availability and may vary from time to time. Products are available for collection from our shop in Leyland, UK. Delivery is Post Code based and the delivery zones can be found on the Delivery section of the website.
1.2 Certain products may be delivered in bud to ensure maximum freshness and longer vase life.
1.3 Some flowers and plants may be harmful or poisonous if ingested. If you require further information before placing an order, please contact us by telephone or email.
1.4 Due to seasonal availability, we may make reasonable substitutions of flowers or containers of equal or greater value and quality and will match the overall style and colour palette as closely as reasonably possible. Where a significant change is required, we will contact you where possible.
1.5 If we are unable to supply your chosen product or a suitable substitute, we will notify you as soon as reasonably possible and provide a full refund, no later than 30 days after the intended delivery date.
2. Prices
2.1 Prices shown on the website are valid at the time of purchase.
2.2 All prices are inclusive of VAT, where applicable.
3. Orders & Payments
3.1 When placing an order, you must provide accurate personal details, including the full delivery address, postcode, and contact information for both the purchaser and the recipient.
3.2 Payment may be made using most major credit and debit cards.
3.3 By placing an order, you confirm that you have read and agree to be bound by these Terms & Conditions.
3.4 Submission of an order is subject to our acceptance. You will receive an email confirmation once your order has been accepted.
4. Delivery
4.1 Delivery is available only within our designated local delivery areas.
4.2 We do not deliver on Sundays or UK public holidays except for Valentine’s Day and Mother’s Day.
4.3 While we make every reasonable effort to deliver on the requested date, delivery dates and times cannot be guaranteed.
4.4 In rare circumstances where delivery is not possible, we will contact you where possible and either:
• arrange an alternative delivery date, or
• provide a refund. If the order has already been partially fulfilled, we may deduct reasonable costs, which will be clearly explained.
4.5 Deliveries to locations such as offices, hotels, or other business premises may be accepted by any authorised person on behalf of the recipient.
4.6 Once an order has been delivered correctly to the address provided (or to a neighbouring address where reasonable when the recipient is unavailable, with delivery details recorded such as time and, where possible, a photograph), we cannot accept responsibility we cannot accept responsibility if the recipient has moved or refuses the delivery.
4.7 Where no one is available and delivery cannot be completed, the driver may leave a calling card or deliver to a neighbouring address where appropriate and we will record delivery details (e.g, time, location, and where possible a photograph).
4.8 Requests for preferred delivery times should only be used for funeral orders. While we will try to meet these requests, delivery by a specific time cannot be guaranteed.
4.9 Delivery instructions provided in the “Notes to Florist” field are advisory only and may not always be possible to follow.
5. Cancellations & Amendments
5.1 Nature of products
All flowers sold by Poppy’s Flower Design are fresh, perishable, and prepared to order using stock sourced specifically to fulfil each order.
5.2 Early cancellation period
Orders may be cancelled or amended up to two working days before the scheduled delivery or collection date.
A £2 administration fee applies to cover payment processing and administration costs. (The £2 administration fee covers non‑refundable card processing and administration charges.)
5.3 Definition of working days
Working days are Monday to Saturday, excluding UK bank holidays.
(For example: Monday delivery → cancel by Thursday.)
5.4 Cancellations within two working days
If an order is cancelled within two working days of delivery or collection, a 10% cancellation fee will apply to cover costs already incurred, including the ordering of flowers from our suppliers.
A £2 administration fee also applies to cover payment processing and administration costs. Where we are at fault (e.g., wrong item or failure to deliver), cancellation fees do not apply.
5.5 Refund options
For cancellations within two working days, customers may choose either:
• a full credit for the value of the order to be used at a later date, or
• a refund minus the 10% cancellation fee.
5.6 How to cancel
To cancel or amend an order, please contact us as soon as possible using the contact details on our website. For same-day orders, customers must contact the shop immediately.
5.7 Fraudulent payments
Nothing in these terms affects your statutory rights. If your card has been used fraudulently, you are entitled to cancel the payment and receive a refund in line with your card provider’s policies.
6. Customer Services & Complaints
6.1 We always aim to provide the highest standard of service and want every customer to be delighted with their flowers. If you are unhappy with any part of your order, please contact us immediately, either by telephone or by visiting the shop in person:
Poppy’s Flower Design Ltd
43 Hough Lane
Leyland
PR25 2SB
📞 01772 455 005
📧 hello@poppysflowerdesign.co.uk
6.2 Due to the perishable nature of flowers, please report issues on the day of delivery/collection so we can investigate promptly.
6.3 We are unable to offer a refund, replacement or credit unless the flowers/products are returned to us in full so we can assess the issue. Photographs alone are not sufficient for a refund or replacement.
6.4 For deliveries, any problems must be raised on the day of delivery. Concerns reported after this time may not be eligible for a refund or replacement unless required by law.
6.5 For collections, customers must check their order before leaving the premises. If you are unhappy with anything, please notify us immediately. Issues raised after leaving the shop may not be eligible for refunds or replacements.
6.6 Each complaint is assessed fairly and individually. Where appropriate, we may offer one of the following remedies:
• a replacement item,
• a partial refund,
• a credit to be used at a later date.
6.7 Nothing in this section affects your statutory rights under UK consumer law.
7. Liability & Disclaimer
7.1 We do not exclude liability for death or personal injury caused by our negligence.
7.2 Subject to clause 7.1, our total liability for any claim shall not exceed three times the value of the order, except where such a limitation would be unlawful or would restrict your statutory rights.
7.3 We shall not be liable for indirect or consequential losses, including loss of profits or business, except where prohibited by law.
7.4 Nothing in these Terms & Conditions affects your statutory rights under the Consumer Rights Act 2015.
7.5 We shall not be liable for failure or delay caused by events beyond our reasonable control.
8. General
8.1 We may update these Terms & Conditions from time to time to reflect changes in the law, our business practices, or how we operate. The latest version will always be available on our website.
8.2 It is your responsibility to review the Terms & Conditions before placing an order. By continuing to use our website or placing an order, you confirm that you have read and agree to the current version of the Terms & Conditions.
8.3 If any part of these Terms & Conditions is found to be invalid, the remaining provisions shall remain in force.
8.4 We comply with all applicable UK data protection laws. Personal data is handled in accordance with our Privacy Policy.
8.5 These Terms & Conditions are governed by English law, and any disputes shall be subject to the exclusive jurisdiction of the English courts.
8.6 'Poppy's Flower Design Limited' is the registered business name with Companies House (Company number: 09928935)